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Privacy Policy

Last updated: October 2026

At ARRA, we respect the privacy of Travel Advisors, travel agencies, travelers, partners, and other individuals who interact with us.

This Privacy Policy explains how we collect, use, protect, and manage personal information provided through our website, communications, and destination services.

For purposes of applicable Mexican data protection law, José Antonio Rodríguez Manzanares, operating under the commercial name ARRA, is responsible for the processing of personal data described in this Privacy Policy.

For privacy-related inquiries, you may contact us at [email protected].

 

1. Information We Collect

Depending on how you interact with ARRA, we may collect personal information such as:

Contact and professional information

  • First and last name
  • Agency or company name
  • Work email address
  • Telephone number
  • Website
  • Professional affiliation, host agency, or industry credentials
  • Business type and business location
  • Primary client market

Travel and service information

  • Travel dates
  • Number of travelers
  • Hotel or accommodation preferences
  • Services of interest
  • Travel preferences and special requests
  • Information necessary to prepare, coordinate, or provide requested destination services

Partnership information

  • Agency profile
  • Type of collaboration requested
  • Information voluntarily provided as part of a partnership request

Website and technical information
We may also receive certain technical information when you use our website, such as IP address, browser type, device information, and website interaction data, depending on the technologies and cookies used on the website.

We ask that you avoid providing sensitive personal information unless it is necessary for a specific service and has been requested by ARRA.

 

2. How We Use Personal Information

ARRA may process personal information for the following primary purposes:

  • Responding to requests submitted through our website.
  • Preparing proposals, recommendations, itineraries, and service arrangements.
  • Coordinating transportation, experiences, dining, activities, concierge services, and other destination services requested by or through a Travel Advisor or agency.
  • Communicating with Travel Advisors, agencies, travelers, suppliers, and partners when necessary to provide requested services.
  • Managing prospective and existing partnerships with Travel Advisors and agencies.
  • Following up on requests, reservations, modifications, and operational matters.
  • Maintaining records related to our commercial and service relationships.
  • Complying with applicable legal, contractual, accounting, or regulatory obligations.

We may also use professional contact information to maintain our relationship with agencies and Travel Advisors or communicate relevant information about ARRA. Where required, individuals may request that ARRA stop using their information for these purposes by contacting [email protected].

Process personal data only for the purposes disclosed in the privacy notice, and Mexican law requires new consent when a materially different purpose requires it.

 

3. Information About Travelers Provided by Travel Advisors

As a destination partner, ARRA may receive personal information about travelers directly from a Travel Advisor, travel agency, host agency, or other authorized party.

This information may include names, travel dates, flight information, accommodation details, preferences, contact information, and other information necessary to coordinate requested services.

ARRA will use this information solely for legitimate purposes related to the requested services and the corresponding business relationship.

ARRA operates under an advisor-first model. Information about travelers referred by a Travel Advisor or agency will not be used for the purpose of bypassing that Advisor or attempting to convert the traveler into a direct ARRA client.

 

4. Sharing of Personal Information

ARRA may share personal information when reasonably necessary to coordinate or provide requested services.

Depending on the request, recipients may include:

  • Hotels and accommodation partners
  • Transportation providers
  • Tour and activity operators
  • Yacht and marine service providers
  • Restaurants and private chefs
  • Golf courses
  • Event and experience providers
  • Other local suppliers involved in the requested itinerary or service
  • Technology, hosting, email, payment, or administrative service providers supporting ARRA’s operations
  • Authorities when disclosure is required by applicable law

ARRA seeks to limit the information shared to what is reasonably necessary for the corresponding purpose.

Mexican law also regulates transfers to third parties and requires the recipient to observe the applicable privacy notice and limitations, subject to statutory exceptions.

 

5. International Data Processing

ARRA is based in Mexico and works primarily with Travel Advisors, agencies, travelers, and service partners that may be located in other countries.

As a result, personal information may be received from, accessed in, or transferred between Mexico and other jurisdictions when necessary to manage a request or provide a service.

Where applicable, ARRA will handle such information in accordance with applicable data protection requirements.

 

6. Data Security

ARRA maintains reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, alteration, disclosure, or misuse.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

 

7. Data Retention

ARRA retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to meet applicable contractual, accounting, tax, legal, or regulatory requirements.

When personal information is no longer required for those purposes, it will be deleted, blocked, anonymized, or otherwise handled in accordance with applicable requirements.

Mexican law requires deletion, subject to applicable blocking and retention periods, when personal data is no longer necessary for the purposes stated in the privacy notice.

 

8. Your Privacy Rights

Subject to applicable law, you may request to:

  • Access the personal information ARRA holds about you.
  • Rectify inaccurate or incomplete information.
  • Cancel personal information when its continued processing is no longer appropriate.
  • Object to certain uses of your personal information.

These are commonly known in Mexico as ARCO rights: Access, Rectification, Cancellation, and Opposition. The current LFPDPPP expressly recognizes these rights.

You may also contact us to request information about the use of your personal data or to limit certain uses or disclosures.

To submit a privacy or ARCO request, contact:

[email protected]

Your request should provide sufficient information for us to identify you, understand your request, and locate the relevant personal information. We may request reasonable information necessary to verify your identity or authority to act on behalf of another person.

 

9. Cookies and Website Technologies

ARRA may use cookies or similar technologies necessary for the operation, security, performance, and functionality of its website.

Additional analytics or third-party technologies may also be used where implemented on the website.

You may control certain cookies through your browser settings or other mechanisms made available on the website.

Nota para nosotros: esta sección hay que revisarla cuando terminemos WordPress. No quiero afirmar que ARRA utiliza Google Analytics, Meta Pixel, reCAPTCHA u otras tecnologías hasta comprobar exactamente qué está instalado.

 

10. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

ARRA is not responsible for the privacy practices of those third parties. We encourage users to review the applicable privacy policies before providing personal information directly to them.

 

11. Changes to This Privacy Policy

ARRA may update this Privacy Policy when necessary to reflect changes in our services, practices, technologies, or applicable requirements.

Any material changes will be communicated through this page or through another appropriate means when required.

The date shown at the beginning of this Privacy Policy indicates its latest revision.

 

12. Contact

For questions regarding this Privacy Policy, the processing of your personal information, or the exercise of your privacy rights, please contact:

ARRA
José Antonio Rodríguez Manzanares
Email: [email protected]
Los Cabos, Baja California Sur, Mexico.